Due to the diverse nature of goods we supply and the huge difference in weights we try to be as accomodating as possible

I have ordered my goods, when can I expect delivery?
Once your order is placed, it is assessed and will be sent out either same or next day for delivery the day after.  Should there be any 'Out of Stock' items in your order, we shall hold the order provided the item(s) are due in store within 1-2 days, and when the order is complete we shall send it out then.  If any 'Out of Stock' Item(s) are likely to be longer than the 1-2 days allowed, we shall inform you by Email of the 'Out of Stock' item(s) and ask for your further instructions regarding the order.

I may not be in when my goods are delivered - what can I do?
If it is likely that you may be out when goods are being delivered to you, they can be left in a safe place of your choice provided it is out of view, dry and safe from animals/pests.
Should you wish to use this facility, just leave instructions in the 'Comments' box when making out your order and we shall ask our shipping provider to comply with your request.
If your residence/delivery address is on a busy road/street, etc, we may not be able to arrange this service so please tell us of any possible problems in advance.

Can I have my goods delivered to someone else at another address?
We are happy to send out goods to an address other than your cards registered address and indeed, frequently do so.  Just inform us of the different shipping address when making out your order and we shall make it so.

Why are my postage costs so high?
Our policy is not to profit on postage costs and send goods out at the best possible rate we can for our customers.  Our shopping cart automatically adjusts the costs based on weight and delivery area, and ensures the cheapest option is used.  We use the Royal Mail for many of our deliveries but when the weight of an order passes the optimum weight, it then switches over to our Courier service which allows a shipment weight of upto 24kgs for the same price which makes it ideal if you are ordering lots of food items which tend to be heavy.  Although our courier is continually extending their areas through its Franchisee scheme, there are still many areas that do not fall into it's delivery zones, such as central London and surrounding, parts of Wales and the South West Counties, and some parts of Scotland.  If you are charged over £7.00 it is likely that you are in one of these areas and our courier has to pass on the shipment to another courier service, hence the extra costs.  We are contstantly updated by our courier as to any new areas that come into effect and the postcodes for these areas are then updated within our database to reflect the new tariff.

I live outside the UK, can I still order goods?
There are few restrictions to sending goods to other countries and we do our best to get the goods to you as quickly and as cheaply as possible.  Please make out your order online and choose your payment method and we shall assess the order and inform you of the postage costs to get the goods to you.  Should you wish to cancel the order because of high postal costs we shall then refund your payment immediately.  If you wish to proceed we can then process the extra payment.

My order has not arrived - what should I do?
We Always have goods sent out ASAP and if we cannot do so we inform our customers of any delays in service.  Please check your Emails for notifications about orders, Check your requested area of delivery (one person forgot it was placed in her outside shed and was there for days), be aware of any possible weather difficulties in getting goods to you such as flooding, snow, ice, etc.  Please send us an Email asking about your order - we would prefer you to be quick to report any error in service than wait for a week of so if you feel there is a problem.

I wish to order lots of one item, is that alright?
At present we tend to hold stocks of what we would sell in one week or so which helps keeps costs down, but as such we can run out of items when we receive orders for the same goods.  We constantly have deliveries of goods from all round the UK and stocks are replenished quickly.  Should you require larger amounts of foodstuffs especially, please give us time to get these in for despatch to you.

What if my order goes over the 24kg level?
You will only pay for the one package at whatever rate that is for your area.  Should your order go over the 24kg level set by our courier you will get free postage on any further parcels (UK only).